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Fishman's Policies

SWATCHING

Whether you come into our store or order online Fishman’s has maintained a NO CHARGE swatching policy. All we ask is that you keep it to six. Students, we love you! But we need you to narrow down selections! If you are a designer or a manufacturer, and you are looking to work with multiple lines, send us an email, and we will call you on the telephone (the old fashioned way). Our company has been is built on business to business relationships. We take our customer service to the absolute highest level. Every great relationship has started with a simple email, call, swatch request. In many cases we will charge a modest amount for our various books and shade cards. And in some cases if the project warrants it we will get on a plane and fly out to you to begin our relationship!

RETURN POLICY

Simply put, we don’t take returns. The accuracy of our photography is not perfect. We are happy to send a sample in advance at no charge. Of course if we send something defective by mistake,just give us a call and we will work it out with you. Again we take our customer service very seriously, and we will do absolutely everything to make you happy.

FREIGHT

To keep it simple, for orders of 1-9 yards, the shipping charge will be $15.00. This assumes we can ship in a small box. For 10 yards + we charge $20.00. However, for next day air, second day shipping, or large scale orders that require a truck, we may contact you regarding different pricing

DISCOUNTING

Every client has their story. As a standard online policy we do not discount. As always , we are a phone call and a discussion away. Who are you? What do you need? Unfortunately we cannot figure out a simple way to write discounting into the website. Call us. We love to work with you one on one.

1101 South Desplaines Street
Chicago, Illinois 60607 USA
tel: 312-922-7250 | fax: 312-922-7402
www.fishmansfabrics.com
gfishman@fishmansfabrics.com
Monday - Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 4:00 PM
Sunday - Closed
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